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Coronavirus Update

Making changes to stay safe 

We understand it can be frustrating trying to find the information you want when things change.

 

So we hope our infographic and FAQs will respectively provide a summary of the main changes and help you locate more detailed information quickly and easily.

 

The safety of our customers and team members has always been our priority and we trust you will find these changes reassuring.

 

Of course, if you have any more questions we’ll be delighted to help.

 

Please submit your enquiry using the form on our contact page and we will get back to you as soon as possible.

 

FREQUENTLY ASKED QUESTIONS - Coronavirus

Do I need to book?

Yes. We’re opening for pre-booked sessions only to ensure we stay within our maximum capacity. Check availability and make your booking online now.

Do I need to wear a mask?

All attendees are required to wear a face covering over their mouth and nose at all times unless they are exempt on medical or age grounds or for taking a rehydrating drink.

We have provided auto-dispensing sanitiser stations throughout the venue and ask all attendees to sanitise their hands before and after handling their masks.

How many people can play at once?

Following government guidance the maximum permitted group size is 6 persons from up to 6 separate households.

This includes any attendees who are not participating in the Laser Quest games. e.g. 4 Laser Quest participants means you can have a maximum of 2 spectators attending.

Any group which includes a person aged 15 years or under must include at least one responsible adult who is counted as part of the 6 person group maximum.

Individuals from separate households must maintain 2 metre (approx 6.5ft) social distancing wherever possible.

What's changed when we arrive? How does it all work now?

As part of our Covid-secure measures, you’ll be asked to wait outside the main entrance doors at your stated ‘Arrival Time’ where your Mission Controller will greet you.

They will explain the procedure for hand washing and sanitising before commencing your mission. Every player chooses a game codename (up to 9 characters) after which the game objectives and safety rules will be explained. Once briefed, players will enter the airlock, one by one, and put on their laser packs ready to enter the arena and commence their game!

How long does a Mini-Mission game last?

We’ve had to radically rethink our existing game time slots and are thrilled to offer our new Covid-secure TRIPLE MINI-MISSION package. This amazing package optimises the time on site to ensure everyone plays 3 mini-missions (each lasting approximately 8-10 minutes) with short intervals for scorecards and rehydration in between. During your visit we allow time for hand wash and sanitising, safety and mission briefings, 3 x Laser Quest mini-missions, and scorecard presentations. Total duration of your visit from arrival to departure is 60 minutes.

How old do you have to be to play?

With our new Exclusive Venue packages it has been possible to temporarily reduce the minimum participation age to 6 years old. Owing to the nature of the game and size of the equipment, players must be over 1.1m in height.

Customers who are accompanied by children are responsible for supervising them at all times and should follow social distancing guidelines.

For your safety team members will maintain 2 metres social distance from your group. This means they are unable to provide any physical assistance putting on and taking off the laser packs.

Is the viewing area still open?

Due to social distancing restrictions our viewing gallery is temporarily unavailable. However, with our Exclusive Venue packages non-participants are welcome experience the excitement first hand with unrestricted access to the game arena or chill out in the main reception seating area.

Can I reschedule my booking due to coronavirus?

Yes, as part of our Coronavirus Guarantee we are waiving all rescheduling fees on original bookings until further notice, so you can reschedule your original booking without incurring any additional charges.

If any member of your group is self-isolating or has coronavirus symptoms:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

you must not visit and should contact us immediately to reschedule your booking.

In the event Laser Quest is unable to open due to a mandatory government lockdown, affected customers will be offered the choice of rescheduling or receiving a full refund.

How often are the laser packs cleaned?

The packs are cleaned before and after every session. A combination of reduced capacity, exclusive venue use and restricting bookings to set times ensures we have sufficient time to thoroughly sanitise our laser packs after every customer group.

What else are your team doing to keep everyone safe?

For your safety team members will maintain 2 metres social distance from your group. This means they are unable to provide any physical assistance putting on and taking off the laser packs. Your Mission Controller will wear a face shield and face mask throughout your visit. Any team member showing signs of illness is required to follow government self isolation guidance.

What's happened to your amazing Hosted Birthday party package?

We understand this will be disappointing for many of our customers but unfortunately we are currently unable to provide our hosted party package while the current restrictions are in place. However, we are looking forward to offering our amazing hosted birthday party packages again in the future when conditions allow.

What food do you offer?

The kitchen is temporarily closed for hot food. Customers are welcome to bring their own drinks – preferably in reusable water bottles. We ask that customers please refrain from bringing in food for the players as this will leave insufficient time for them to complete all their Laser Quest missions.

Can I bring a birthday cake?

Yes. We would prefer if you brought individual Cupcakes for guests to take home rather than a cake to share. We hope you will understand that while it is now not possible for staff to set up the candles or cut and wrap up the cake afterwards, customers can do this themselves. Please be mindful that spending time cutting up the cake is time you could be spending playing Laser Quest!

FREQUENTLY ASKED QUESTIONS - General

I have an injury/non-Covid-19 medical condition. Can I still play?

We are NOT qualified to give medical advice about an individual’s suitability to play.

Any person with an injury or non-Covid-19 related medical condition should consider that Laser Quest is a game that requires significant physical exertion.

Laser Quest is played with other people in a dark, unfamiliar environment with music, flashing lighting effects and possibly theatrical haze.

Laser Quest is not suitable for anyone wearing a Pace-Maker or similar device.

If you are in any doubt we suggest consulting your GP/qualified medical professional so you can make an informed decision as all players participate at their own risk.

Is Laser Quest safe?

Laser Quest is completely safe providing the safety rules are followed; players are briefed on the safety rules, and Laser Quest staff members are on hand to supervise the games.

What happens if fewer players turn up on the day?

To ensure booking availability is fair to all our customers, we do not offer any refunds for no shows.

Respect

Please observe the game’s safety rules outlined during the briefing. We advise dark, comfortable clothes and flat shoes with a sole that grips.

  • NO RUNNING
  • NO CLIMBING ON THE SCENERY
  • NO PHYSICAL CONTACT
  • NO LYING OR CROUCHING DOWN
  • SPORTING BEHAVIOUR

Ensure that only flat shoes with a sole that grips are worn. Trainers, plimsolls and other similar footwear is recommended.

Where are you located?

If you are using Sat Nav, please type in the postcode of DY8 4DQ. You can also see our location in Google Maps on our contact page.

On site car parking? Yes!

We have our own customer car park right next to the main entrance. Please allow extra time to find a parking place during peak periods.

Do you provide party bags?

Sorry, as part of our effects to reduce waste going to landfill we do not provide party bags. We do not advise customers to provide party bags at this current time.

Where do I download Laser Quest invitations?

A Laser Quest themed party invitation download PDF is avaialbe on request once you have booked your package.