Do you have a question?

Find answers to commonly asked questions here!

If you have a question that isn’t answered below, please use the contact form to send us your question!

Please ensure that all people attending your booking are ready at the main entrance at the start time shown on your booking confirmation email. We are extremely busy on Saturdays and Sundays and any late arrivals may not be able to participate in the game session as we must keep to time to prevent delays for other customer’s parties and bookings. Please be aware refunds will not be given for late arrivals.

Yes. All sessions must be booked in advance.

Simply click here to choose your package and book now, or you are welcome to call our booking line 01384 443939.

General Public games require all players to be at least 7 years old.

Exclusive games require all players to be at least 9 years old.

Exclusive use 7th & 8th Birthday Party package can include players from 6 years and upward when children aged 6-8 years are accompanied 1 participating adult : 1 child.

If any participants are under 16 years old the group must include responsible participating adults (aged 18 or over). The number of adults required will depend on your package, age and number of players.

Owing to the nature of the game and size of the equipment, players must be over 1.1m in height.

Adults who are accompanied by children are responsible for supervising them at all times

A waiver to play Laser Quest is not required, however you must agree to our Terms and Conditions before participating – please click here to read them.

General Public Games: Yes you can, as long as spaces are available. Please call us on 01384 443939 or reply to your booking confirmation email with the number of additional players you would like to add onto your booking. Please note, that the closer it gets to the date of your booking, the less likely there will be available spaces to book, so let us know of any additional players as soon as possible please.

Exclusive Use: Yes, your package will automatically reserve all our laser packs so you don’t need to worry about exact numbers. We will simply take a final head count on the day and you only pay for the total number of players actually attending, subject to minimum package prices.

To ensure booking availability is fair to all our customers, we do not offer any refunds for no shows.

We will always email your booking confirmation to you, however there may be some instances where you may not receive your booking confirmation. This could be due to your email provider filtering/flagging the email as junk/spam, so please ensure you check your junk/spam folders first.

If your booking confirmation isn’t there, please send us a message using our contact form, so we can check we have the correct contact details (email address) for you and we will re-send your booking confirmation to you.

Your Game Commander will meet you at the main entrance at your allocated start time. Every player on your booking must be at the venue by the allocated start time.

First timers will be given the opportunity to get  sneak peak of our amazing game arena from the viewing Gallery before you are all ushered to the briefing area.

After you have been briefed on the game objectives and safety rules you will enter the airlock to be kitted out in your laser packs. Only then is it time to enter the arena and let battle commence!

After each mission you will return to the airlock to remove your laser packs ready to see your scores on the score monitors in the main reception.

Exclusive use packages play 2 missions with a choice of SOLO or TEAM game formats, short intervals for scorecards and rehydration in between. During your visit we allow time for hand sanitising, safety and mission briefings, 2 x Laser Quest missions, and scorecard presentations. Total duration of your visit from arrival to departure is 1 hour.

General Public packages play 2 SOLO missions with an interval for scorecards and rehydration in between. During your visit we allow time for hand sanitising, safety and mission briefings, 2 x Laser Quest SOLO missions, and scorecard presentations. Total duration of your visit from arrival to departure is approximately 50 minutes.

Laser Quest is completely safe providing the safety rules are followed; players are briefed on the safety rules, and Laser Quest staff members are on hand to supervise the games.

You are welcome to leave your valuables in the briefing area whilst playing the game. For security, there will be no unauthorised access into this room by anyone other than our staff and other players in your game session.

Laser Quest Stourbridge does not accept any responsibility for lost or stolen items, so your valuables are left at your own risk.

GENERAL PUBLIC EXPERIENCES: Yes, non participate admissions should be selected when your booking is made. Placed are limited and vary depending on our package. Admission cost will be shown during the booking process.

PRIVATE VENUE EXPERIENCES: Yes, free admission for non participants is automatically included (subject to our venue capacity limits). Advance notice of any non participating attendees is not required with these packages.

Yes our viewing gallery is available. Capacity limits apply during general public sessions.

Photography (still or video) and use of mobile phones or similar electronic devices is strictly prohibited in the Viewing Gallery.

Non-participating guests are welcome to chill out in the party room seating area where mobile phones may be used.

Anyone who has high blood pressure, heart problems, epilepsy, back or neck problems, or is pregnant or are affected by drink or drugs is not allowed to participate.

We are not qualified to give medical advice about an individual’s suitability to play.

Any person with an injury or non-Covid-19 related medical condition should consider that Laser Quest is a game that requires significant physical exertion.

Laser Quest is played with other people in a dark, unfamiliar environment with music, flashing lighting effects and possibly theatrical haze.

If you are in any doubt we suggest consulting your GP/qualified medical professional so you can make an informed decision as all players participate at their own risk.

We advise dark, comfortable clothes and flat shoes with a sole that grips.

Please note, that we do not allow customers to play bare footed, wearing heeled shoes or wearing open-toe footwear, such as flip-flops, sliders or similar. If you arrive in unsuitable footwear, we will not allow you to play for your own safety, but we will honour your booking and allow you to return at a later date to play your game sessions.

Laser Quest is a non-contact activity. The rules are as follows:

  • No running allowed.
  • No physical contact allowed under any circumstances.
  • No kneeling, sitting or lying down.
  • No climbing on the scenery.
  • No disrespectful, abusive, or threatening behaviour.

We operate a zero-tolerance policy to any customers that verbally or physically abuse our staff or customers. If this happens, you will be asked to leave immediately, and the Police called where necessary.

Google Maps (recommended): click here

What3words:///placed.quest.degree

Postcode for Sat Nav (better than using our address postcode which is not very accurate for Sat Nav use) however, this will take you to School Drive at the rear of our building where there is limited parking): DY8 4DQ

Directions: If you are approaching from Stourbridge Ring Road , we recommend taking the exit to WOLLASTON then following the signs to Amblecote.

Laser Quest Stourbridge can be found at traffic lights on the corner of Collis Street and High Street, Amblecote

Our full address is:

Laser Quest Stourbridge Ltd, The Warehouse, 33 High Street, Amblecote, Stourbridge, DY8 4DG

We have our own customer car park right next to the main entrance. Please allow extra time to find a parking place during peak periods.

TRAIN:

From Stourbridge Junction:  Take the shuttle train to Stourbridge Town. There are regular buses every few minutes.

BUS: No. 6

The nearest stop is approximately 50 metres from Laser Quest. From Stourbridge Bus Station it is the 4th stop.

We do not provide food with our new experience packages.

If you would like to offer your guests food then there are numerous local restaurants nearby.

We recommend advising your guests when they are invited as to whether you will be having food afterwards. This will ensure their expectations are met and avoids any disappointment.

We do not allow any food purchased outside our venue to be consumed on site.

You can bring non alcoholic drinks with sealable lids into the venue.

Your Game Commander will meet you and the birthday guest of honour at the main entrance at your allocated start time. Every player on your booking must be at the venue by the allocated start time.

First timers will be given the opportunity to get  sneak peak of our amazing game arena from the viewing Gallery before you are all ushered to the briefing area.

After you have been briefed on the game objectives and safety rules you will enter the airlock to be kitted out in your laser packs. Only then is it time to enter the arena and let battle commence!

Our birthday package consists of two games of Laser Quest and includes a break in between when drinks will be served along with individual scorecard presentations. During the interval there will be an opportunity to choose teams, (or our game computer can choose balanced teams for you!) and discuss tactics ready for your second mission. On completion of the second game of Laser Quest,

Birthday bookings are welcome to bring birthday cakes. We recommend individual Cupcakes for guests to take home rather than a cake to share. We hope you will understand that while it is not possible for staff to set up the candles or cut and wrap up the cake afterwards, customers can do this themselves. Please be mindful that spending time cutting up the cake is time you could be spending playing Laser Quest! If you would like to sing ‘happy birthday’ and blow out the candles a great time to do this is during the game interval. Please remember to bring candles and matches. But please do not bring any sparklers, sparkler candles, indoor fireworks, party poppers, banners, silly string or products that contain confetti or glitter as it is really difficult to clean up afterwards!

 

EXCLUSIVE VENUE bookings are welcome to bring birthday cakes. We recommend individual Cupcakes for guests to take home rather than a cake to share. We hope you will understand that while it is not possible for staff to set up the candles or cut and wrap up the cake afterwards, customers can do this themselves. Please be mindful that spending time cutting up the cake is time you could be spending playing Laser Quest!

GENERAL PUBLIC bookings: Unfortunately, due to time restraints and the impact on the game time for other customers in the session, birthday cakes are not permitted.

At Laser Quest Stourbridge we are committed to reducing landfill waste generated both directly or indirectly by our business operations. Therefore we do not provide party bags. We hope you will understand.

A PDF Birthday party invitation will be automatically emailed when you book a Children’s Birthday party. Each print-out will contain 4 invitations.