Terms & Conditions

1. Condition of Entry

Laser Quest Stourbridge Ltd considers the safety of its visitors to be of the utmost importance and endeavours to ensure that the high standards set by the company are complied with by everyone who visits the site. By entering the site you are agreeing to abide by these Terms and Conditions.

2. Refund and Cancellation Policy

The Company can be contacted at: i. Trading Address: Laser Quest Stourbridge Ltd, The Warehouse, High Street, Amblecote, Stourbridge, DY8 4DG, England. Tel: 01384 443939 E-mail: info@lasergames.co.uk ii. Registered Office: Laser Quest Stourbridge Ltd, The Warehouse, High Street, Amblecote, Stourbridge, DY8 4DG, England. Registered in England & Wales no: 8327913.

All Laser Quest games are non-refundable.

You may reschedule your original booking to any available date and/or time within 3 months of the original booking date upon payment of a rescheduling fee. All rescheduled dates must be within 3 months of the original booking. Rescheduling fees from 5% to 25% of original booking value (minimum £10) according to booking type.

There are no cancellation rights under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for any scheduled packages or events.
If you arrive late you may miss your game(s). No refunds can be given in such circumstances.
The Company reserves the right to transfer bookings to another date at any time.
A non refundable booking fee may be charged for telephone and in person bookings. Bookings fees vary according to booking type.

Gift vouchers are non-refundable and cannot be exchanged for cash.

3. Requirements for Participation

Participants must be over 1.1m tall.
Participants must be at least 7 years old for general public games.
Children are the responsibility of the supervising adult at all times during the visit.
The Company does not provide services of supervision to children using the site.
Crew members are present to ensure the correct use of the Laser Quest equipment, access first aid facilities and to implement the site rules.
Participants must turn off their mobile phones at all times during your Laser Quest experience.
We recommend wearing flat or low heeled shoes with a sole that grips.

4. Health Advice

Anyone who has high blood pressure, heart problems, epilepsy, back or neck problems, or is pregnant or are affected by drink or drugs is not allowed to participate.

If any member of your group is self-isolating or has coronavirus symptoms:

    • a high temperature
    • a new, continuous cough
    • a loss of, or change to, your sense of smell or taste

you must not visit and should contact us immediately to reschedule your booking.

All attendees are requested to wear a face covering over their mouth and nose unless medically exempt.

We have provided auto-dispensing sanitiser stations throughout the venue and ask all attendees to sanitise their hands on arrival.

Any person with a medical condition should consider that Laser Quest is a game that requires significant physical exertion.
Laser Quest is played with other people in a dark, unfamiliar environment with music, theatrical haze and flashing lighting effects.

Food allergen details can be found at lasergames.co.uk

5. Game Rules

No running or walking faster than the speed necessary to stop in the distance that you can see is clear.
No physical contact, with either other players or the arena scenery.
No climbing, sitting or lying down.
No abusive language.
Sportsmanlike behaviour at all times.

6. House Rules

No photography or video recording without management permission.
No external food or drinks allowed without prior written permission.
Strictly no food or drinks in the briefing room, airlock or game arena.
No alcohol, no smoking, and no chewing gum.
Anyone deemed to be under the influence of intoxicating beverages or illegal substances will be refused entry to the site.

7. Game sessions

Game session duration includes the time to put laser pack equipment on and off and for players to enter and leave the game arena.
Playing time will depend on the time taken to kit up the players.
Game sessions may be delayed.
General public games are open to players of all ages and abilities.

8. General

All players participate in Laser Quest at their own risk.
The Company does not accept liability for loss or injury of whatever nature, caused through misuse of the equipment or lack of parental supervision or failure to comply with these Terms and Conditions.
Whilst every effort is made to maintain fully operational packs there may be occasions when this is not possible.
All laser packs use class 1 equivalent lasers.
Scorecards, food and merchandise are subject to availability.
The Company does not accept responsibility for lost or damaged possessions.
The Company reserves the right to alter times, attractions and prices without notification.
CCTV is in operation throughout the site.
Telephone calls may be recorded for training, monitoring and dispute resolution purposes.
Non participating attendees may be subject to an admission fee
Right of admission reserved.
Terms & Conditions are subject to change; please check before arrival. Last updated: 05/11/22